Accessibility and Disabled access

We make every effort to make the surgery accessible for disabled patients. There is access through the main door and we have a wheelchair available for use in surgery.

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.


Accessible Information Standard

The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organizations that provide NHS or adult social care.

The AIS aims to ensure that people who have a disability, impairment or sensory loss receive information that they can access and understand, for example in large print, braille or email, and professional communication support if they need it, for example from a British Sign Language (BSL) interpreter.

The AIS required organizations to”

Ask – Identify patients who have any information or communication needs, and fond out how to meet their needs.

Record – Record those needs in a standardized way.

Alert – Highlight a patient’s record, so it is clear that they have information or communication needs, and clearly explain how those needs should be met.

Share – Include information about a patient’s needs with other NHS and adult social care providers, when they have consent or permission to do so.

Act – Make sure that people get information in an accessible way and communication support if they need it.

For more information about AIS, go to the NHS England website.


We are here to try and make our practice as accessible as possible for ALL our patients. 

Amongst some of the services that we provide here at Ilford Medical Centre are;

  • Language interpreatation service (in partnership with TLS - The Language Shop -
  • British Sign Language via video calling (in partnership with TLS - The Language Shop -
  • Hearing loop at reception
  • Braille written documents on a variety of NHS topics and conditions
  • Easy Read documents on a variety of NHS topics and conditions
  • Chaparones - always available on request before and during appointments.
  • We are a "Guide Dog" friendly practice
  • The building is purpose built and has easy access to wheelchairs.
  • We are a "Breastfeeding Friendly" practice and can provide a safe, warm space for you to tend to your child.  
  • We are an LGBTQ+ friendly practice. 

For more information in "Easy Read" format, please visit 

For more information about how our website works and how it can help you, or to feedback about any accessibility issues, please contact us on 0208 514 7761, visit us in person,submit an Online Consultation, or write to us.