Contact Us

Ilford Medical Centre

Ilford Medical Centre
61 Cleveland Road
Ilford
Essex
IG1 1EE
Day Opening hours
Tuesday 23 July
8am to 6:30pm
Wednesday 24 July
8am to 6:30pm
Thursday 25 July
8am to 6:30pm
Friday 26 July
8am to 6:30pm
Saturday 27 July
Closed
Sunday 28 July
Closed
Monday 29 July
8am to 6:30pm

Important: If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Accessibility

  • Step-free access
  • Wheelchair access
  • Baby changing facility
  • Pram park
  • Interpreter service and BSL service
  • Induction Loop
  • Large font format letters

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.

 

We are here to try and make our practice as accessible as possible for ALL our patients. 

Amongst some of the services that we provide here at Ilford Medical Centre are;

  • Language interpreatation service (in partnership with TLS - The Language Shop - https://languageshop.org/)
  • British Sign Language via video calling (in partnership with TLS - The Language Shop - https://languageshop.org/)
  • Hearing loop at reception
  • Braille written documents on a variety of NHS topics and conditions
  • Easy Read documents on a variety of NHS topics and conditions
  • Chaparones - always available on request before and during appointments.
  • We are a "Guide Dog" friendly practice
  • The building is purpose built and has easy access to wheelchairs and  disabled parking right outside the entrance.
  • We are a "Breastfeeding Friendly" practice and can provide a safe, warm space for you to tend to your child.  
  • We are an LGBTQ+ friendly practice. 

For more information in "Easy Read" format, please visit https://www.easyhealth.org.uk/ 

For more information about how our website works and how it can help you, or to feedback about any accessibility issues, please contact us on 0208 514 7761, visit us in person,submit an Online Consultation, or write to us.

About the surgery

Ilford Medical Centre is a GP surgery providing a wide range of services to our patients. Our GPs are supported by our Practice Nursing and Administrative teams, as well as a wide range of other healthcare professionals through the Primary Care Network (PCN).

Accessible Information Standard

Accessible Information Standard

The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organizations that provide NHS or adult social care.

The AIS aims to ensure that people who have a disability, impairment or sensory loss receive information that they can access and understand, for example in large print, braille or email, and professional communication support if they need it, for example from a British Sign Language (BSL) interpreter.

The AIS required organizations to”

Ask – Identify patients who have any information or communication needs, and fond out how to meet their needs.

Record – Record those needs in a standardized way.

Alert – Highlight a patient’s record, so it is clear that they have information or communication needs, and clearly explain how those needs should be met.

Share – Include information about a patient’s needs with other NHS and adult social care providers, when they have consent or permission to do so.

Act – Make sure that people get information in an accessible way and communication support if they need it.

For more information about AIS, go to the NHS England website.